Meshkn Privacy Policy

At Meshkn, we understand that your privacy is as important as the style you trust us to deliver. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, shop for women’s fashion, or interact with our customer service. We’re committed to complying with global privacy standards (including GDPR for EU customers and CCPA for California residents) to ensure your data is always safe.

1. What Personal Information We Collect

We only collect information that helps us provide a better shopping experience—no unnecessary data, no hidden tracking. The types of information we may gather include:

1.1 Information You Provide Voluntarily

  • Account & Checkout Details: Name, email address (e.g., [email protected] for communications), phone number, shipping/billing address, and payment information (e.g., credit card details—note: we never store full payment data; this is processed securely by our third-party payment partners like Stripe or PayPal).
  • Shopping Preferences: Size selections, favorite items (if you use our “Save for Later” feature), style preferences (e.g., browsing history for dresses, blouses, or outerwear), and feedback from surveys or reviews.
  • Customer Service Interactions: Messages you send to our team (via email or contact forms), including order questions, fit concerns, or return requests—we keep these to follow up and improve our service.

1.2 Information We Collect Automatically

  • Browsing Data: IP address, device type (e.g., phone, laptop), browser name, operating system, and pages you visit on our site (e.g., which women’s fashion categories you explore). This helps us optimize our website for different devices and understand what styles our customers love.
  • Usage Data: Time spent on pages, click-through rates (e.g., on product links or promotions), and purchase history. We use this to personalize your experience (e.g., suggesting similar items to ones you’ve viewed) and make our marketing more relevant.
  • Cookies & Tracking Tools: We use small text files called “cookies” to remember your preferences (e.g., saved shipping addresses, language settings) and track website performance. You can disable cookies in your browser settings, but this may limit features like “Save for Later” or personalized recommendations.

2. How We Use Your Personal Information

We use your data for specific, transparent purposes—never for anything you didn’t consent to. Here’s how it’s used:

  • Fulfill Your Orders: To process payments, ship your Meshkn items (using your shipping address), send order confirmations/tracking updates, and handle returns/exchanges.
  • Personalize Your Shopping Experience: To suggest styles that match your preferences (e.g., if you often buy midi dresses, we may highlight new midi dress arrivals), remember your size and shipping details for faster checkout, and tailor our website content to your interests.
  • Improve Our Products & Service: To analyze what women’s fashion items sell well, identify areas for website improvement (e.g., if customers struggle to find size charts), and refine our customer service based on your feedback.
  • Communicate With You: To send order updates, respond to your questions (via email), and share occasional marketing messages (e.g., new collection launches, exclusive discounts for women’s fashion) — you can opt out of marketing emails at any time by clicking the “Unsubscribe” link at the bottom of the email.
  • Protect Our Business & Customers: To detect and prevent fraud (e.g., unauthorized payment attempts), ensure compliance with laws and regulations, and resolve disputes (e.g., if there’s a problem with your order).

3. Who We Share Your Information With

We never sell your personal information to third parties. We only share data with trusted partners who help us run our business—and these partners are required to protect your data:

  • Payment Processors: Companies like Stripe or PayPal, who handle payment transactions securely (they only receive the information needed to process payments, like your billing address and payment method).
  • Shipping Carriers: Services like USPS, UPS, or DHL, who need your shipping address to deliver your Meshkn order.
  • Analytics Tools: Platforms like Google Analytics, which help us understand website usage (we anonymize data shared here to protect your identity).
  • Legal & Compliance Partners: We may share data if required by law (e.g., a court order) or to protect our rights (e.g., investigating fraud).

4. How We Protect Your Personal Information

We take data security seriously and use industry-leading measures to keep your information safe:

  • Secure Storage: All personal data we store (e.g., your name, email, shipping address) is encrypted using SSL (Secure Sockets Layer) technology—this is the same security used by banks to protect online transactions.
  • Limited Access: Only authorized Meshkn team members (e.g., customer service, order fulfillment) can access your data, and they’re required to keep it confidential.
  • Third-Party Security: Our payment and shipping partners follow strict security standards (e.g., PCI DSS compliance for payment processors) to ensure your data is never compromised.
  • Data Retention: We only keep your information for as long as needed—for example, we’ll keep your order history for 3 years (to help with returns or warranty claims) and delete browsing data after 12 months if you don’t visit our site again.

5. Your Privacy Rights

You have full control over your personal information. Here’s how you can exercise your rights:

  • Access Your Data: Request a copy of the information we have about you (e.g., your order history, saved preferences) by emailing us at [email protected].
  • Correct Inaccuracies: Ask us to update or correct any wrong information (e.g., a misspelled name or outdated shipping address).
  • Delete Your Data: Request that we delete your personal information (note: we may need to keep some data for legal reasons, like order records for tax compliance).
  • Opt Out of Marketing: Unsubscribe from marketing emails by clicking the “Unsubscribe” link in any promotional email, or email us to opt out of all marketing communications.
  • Withdraw Consent: If you previously agreed to us using your data for a specific purpose (e.g., personalized recommendations), you can withdraw that consent at any time.

To exercise any of these rights, email our team at [email protected] with your name, email address, and a clear description of your request—we’ll respond within 30 days (or sooner, where required by law).

6. Children’s Privacy

Our website is designed for adults shopping for women’s fashion. We do not intentionally collect personal information from children under the age of 13. If we learn that we’ve accidentally collected data from a child under 13, we’ll delete it immediately.

7. Changes to This Privacy Policy

We may update this policy occasionally to reflect changes in laws, our business practices, or new features (e.g., adding a “Wish List” tool). When we make changes, we’ll post the updated policy on our website and send a notification to customers who have opted in to important updates. The “Last Updated” date at the top of this page will always show when the policy was last revised.

8. Contact Us

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your data, please email us at [email protected]. Our team is here to help you feel confident about your privacy while shopping for Meshkn’s women’s fashion.