Meshkn Refund Policy

At Meshkn, we want you to shop for women’s fashion with complete confidence—including knowing exactly how refunds work if a purchase doesn’t meet your expectations. This policy outlines our refund rules, processes, and timelines, so you can request and receive refunds smoothly.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following criteria—we adhere to these standards to ensure fairness for both our customers and our brand:

1.1 Timeframe

  • Refunds must be requested within 30 days of the delivery date (we use the delivery timestamp from your order’s tracking information to calculate this window). Requests made after 30 days will not be processed, unless the item is defective (see Section 4 for defective item refunds).

1.2 Item Condition

  • The item must be in original, unused condition: Unworn, unwashed, and free of any stains, odors, or signs of wear.
  • All tags must remain attached—this includes Meshkn brand tags, size labels, and any decorative tags (e.g., on dresses, blouses, or outerwear).
  • The item must be returned in its original packaging: Garment bags, dust bags, or boxes provided by Meshkn (if applicable) must be included to avoid damage during transit.

1.3 Exceptions (No Refunds)

  • Final Sale Items: Any product marked “Final Sale” on the product page (often part of clearance or limited-time promotions) is non-refundable, even if returned within 30 days.
  • Custom/Personalized Items: Made-to-order pieces (e.g., custom-sized dresses or monogrammed accessories) cannot be refunded, unless they have a manufacturing defect.
  • Items Damaged by Customer: If an item is damaged due to improper care (e.g., washing outside the recommended instructions) or misuse, we cannot issue a refund.

2. How to Request a Refund

Requesting a refund for your Meshkn purchase is simple—follow these steps to ensure your request is processed quickly:

  1. Initiate the Request: Email our customer service team at [email protected] with the subject line “Refund Request – [Your Order Number]”. In the email, include:
    • Your full name and order number (found in your order confirmation email).
    • The name and SKU of the item(s) you want refunded (SKU is listed on the product page and order details).
    • A brief reason for the refund (e.g., “size too large,” “style not as described”)—this helps us improve our products!
    • (Optional) Photos of the item (if you’re reporting a fit issue or minor discrepancy).
  2. Receive Return Instructions: Our team will respond within 24 hours with a pre-paid return label (for customers in the U.S.) and a return address. For international customers, we’ll provide a return address, but return shipping costs may be the customer’s responsibility (we’ll clarify this in our response).
  3. Ship the Item Back: Pack the item securely in its original packaging (or a similar protective package) and attach the pre-paid label. Drop it off at the designated carrier location (e.g., USPS, UPS) and keep the shipping receipt for your records.
  4. Warehouse Inspection: Once our warehouse receives the item (typically 3–5 business days after you ship it), we’ll inspect it to confirm it meets our refund eligibility criteria. We’ll notify you via email within 48 hours of inspection—either to confirm your refund or explain why the request was denied (with next steps if applicable).

3. Refund Processing & Timelines

We aim to process refunds as quickly as possible, but timelines vary slightly based on your payment method:

3.1 Refund Amount

  • Standard Refunds: You’ll receive a full refund of the item’s purchase price (excluding the original shipping cost you paid at checkout). For example, if you bought a dress for $89.99 plus $5.99 shipping, your refund will be $89.99.
  • Free Shipping Orders: If your order qualified for free shipping (e.g., orders over $100), we’ll still issue a full refund of the item’s purchase price—no deductions for shipping.

3.2 Processing Time

  • After we confirm your refund (post-inspection), we’ll initiate the refund to your original payment method within 1–2 business days.
  • The time it takes for the refund to appear in your account depends on your payment provider:
    • Credit/debit cards: 5–7 business days (processing times vary by bank).
    • PayPal: 2–3 business days.
    • Apple Pay/Google Pay: 3–5 business days.

If you haven’t received your refund within these timelines, please email us at [email protected] with your order number and payment method—we’ll trace the refund and resolve any delays.

4. Refunds for Defective or Damaged Items

We take pride in the quality of our women’s fashion, but if you receive an item with a manufacturing defect or damage from shipping, we offer enhanced refund support:

4.1 Eligibility

  • You must report the defect/damage within 7 days of delivery (this is a shorter window to help us address quality issues quickly).
  • The defect must be a result of manufacturing (e.g., loose stitching, broken zippers, uneven hems) or shipping (e.g., torn packaging, bent accessories)—not customer damage.

4.2 Refund Process for Defects

  1. Email [email protected] with:
  2. Your order number and item details.
  3. Clear photos of the defect/damage (close-ups of the issue and the item’s tags).
  4. A description of the problem (e.g., “zipper breaks when trying to close”).
  5. Our team will review your request within 12 hours. In most cases, we’ll waive the return requirement (to save you time) and initiate a full refund (including original shipping costs) immediately. If we need the item returned for quality testing, we’ll send a pre-paid label and process the refund once we re…